Email remains one of the most important communication tools for many organizations. Quotes, requests, customer inquiries, and internal communication come in daily through various mailboxes. The result? Important information gets scattered across personal inboxes, colleagues miss context, and communication history is difficult to retrieve.
To solve this problem, we have developed a powerful mailbox integration for Odoo together with Openworx. With this solution, you work entirely from Odoo, while you can receive, send, and manage emails just as you are used to.
One central place for all communication
With the integrated mailbox, email becomes part of your daily Odoo environment. Employees no longer need to switch between their email program and Odoo. All communication is centrally managed from one system.
Hierdoor ontstaat er één centrale bron van waarheid waarin klantgegevens, taken, documenten én e-mails samenkomen.
Process emails directly in Odoo
The integration makes it possible to receive and send emails directly within Odoo. Users have access to a complete mailbox environment with familiar features such as:
- Receiving emails
- Sending new messages
- Replying to and forwarding messages
- Working with drafts
- Archiving emails
- Managing different mailbox folders
This ensures that employees can handle their daily email traffic entirely from Odoo.
Link emails directly to customers, contacts, or other records
One of the biggest advantages of this integration is the ability to directly link incoming emails to a specific record within Odoo.
Think of:
- Contacts
- Sales orders
- Project tasks
When an email arrives, it can easily be linked to the correct record. This way, the entire communication is automatically stored in the place where it belongs.
Additionally, you can create a new record directly from an email. For example, turn a customer inquiry directly into a task for a colleague, convert a support request into a ticket, or create another relevant Odoo record. This way, actions are recorded and followed up immediately, without any information being lost.
Complete communication visible in the chatter
As soon as an email is linked to a contact person or another record, it automatically appears in the Odoo chatter.
This creates a complete customer file in which all communication is clearly recorded. Employees no longer need to search through mailboxes or old email threads. All relevant information is immediately available from the respective record.
See the functionality in action
In the video below, we show how the mailbox integration works, how emails can be linked to records within Odoo, and how communication becomes immediately visible in the customer file.
More control over communication within Odoo
With the mailbox integration from Openworx and Open2Bizz, email becomes a fully integrated part of your business processes. By storing communication centrally, linking it directly to records, and creating tasks from emails, more overview, better collaboration, and higher productivity are achieved.
Curious what this solution can mean for your organization? Feel free to contact us for a demonstration.
Curious what this solution can mean for your organization?
Feel free to contact us for a demonstration.